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Calculating the expense preserving of handbook notetaking is simple. It is set because of the amount of time which is saved in Soon after Get hold of Operate or Common handle time (AHT) (if brokers location The client on hold to just take notes). There are numerous inputs that go into this calculation that you need to estimate which include the number of brokers that are having manual notes, the volume of interactions They can be summarizing every day and every year, the normal time expended in immediately after contact get the job done (ACW) or ordinary tackle time (AHT) getting notes, along with the annual hourly fully loaded wage within your brokers.

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